Terms & Conditions

1.Our Services

DPCS provides the following services. You can read the details of each one on its page:

• Anti-Roach Treatment
• Bedbug Control
• General Pest & Disinfection Services
• Import/Export & Warehouse Fumigation
• Pest Control Consultancy & IPM Services
• Restaurant Fumigation
• Rodent Control
• Termite Control
• Water Tank Cleaning with Chemicals

You can also see all our services on the Services page, and learn more about us on the About Us page. The exact scope of each job is described in the quotation or service order we give you.

2.Inspections & Quotations

• Quotations are based on the information you give us and on our inspection of the premises, including the type of pest, the size and condition of the area, and the level of infestation.
• If the situation on site differs from what was described, or hidden infestation is found during the work, we may revise the quotation and will tell you before proceeding.
• A quotation is valid for the period stated on it. Prices may change after that period.

3.Booking & Access

• A service is confirmed once you accept the quotation and we agree a date and time with you.
• You must make sure our technicians have safe and full access to all areas to be treated at the agreed time. If access is not possible, the visit may be treated as a missed appointment and a call-out or rescheduling charge may apply.
• We will make every effort to arrive on time, but delays caused by traffic, weather or earlier jobs may occur.

4.Customer Responsibilities

To get the best result and to keep everyone safe, you agree to:

• Follow the preparation instructions we give you before treatment (for example clearing floors and cabinets, covering or removing food, utensils and water containers, and moving items away from walls).
• Keep children, elderly people, pregnant women, pets (including birds, fish and aquariums) and anyone with respiratory conditions away from the treated area for the period we advise.
• Tell us in advance about any allergies, medical conditions, sensitive equipment, food-handling areas or other special requirements.
• Follow our after-service advice on hygiene, waste, storage, moisture and repairs. Poor sanitation or structural defects can cause pests to return.
• Inform us promptly if you notice pest activity after treatment.

5.Safety & Treatment Products

• We use approved, industry-recognised products and methods and aim to use eco-friendly options wherever they are effective for the job.
• Our technicians will tell you how long the area must stay vacated or ventilated after treatment. Please follow this advice; the safety re-entry time depends on the product and the area.
• Product safety information is available on request.

6.Fumigation & Certification

• For container, cargo and warehouse fumigation, the customer must give us accurate details about the goods, packaging, quantity and destination or import requirements, so that the correct treatment is used.
• Where a fumigation certificate or treatment report is required, it is issued after the treatment is completed and is based on the information supplied. Acceptance of goods by customs, port or quarantine authorities is decided by those authorities and is outside our control.
• The customer is responsible for removing or protecting items that must not be exposed during fumigation, and for observing the waiting and aeration periods we specify before goods or premises are re-entered.

7.Payments

• Fees are as stated in the accepted quotation or invoice, in Pakistani Rupees unless agreed otherwise.
• Payment terms (advance, on completion or credit period for corporate clients) are agreed in writing before the work starts.
• Overdue amounts may lead to suspension of scheduled services until the account is settled.

8.Cancellation & Rescheduling

• Please give us reasonable notice if you need to cancel or reschedule a booked service so that we can reallocate our team.
• If a team has already been dispatched, or products have been specially prepared for your job, a reasonable charge may apply.
• We may reschedule a visit if conditions make the treatment unsafe or ineffective, for example heavy rain for an outdoor treatment. We will agree a new time with you.

9.Service Guarantee & Re-treatments

• Where a guarantee or follow-up period applies to a service (for example termite or rodent control contracts), it is stated in your quotation or service report together with its conditions.
• A guarantee applies only if you have followed our preparation and after-care advice, allowed access for scheduled follow-up visits, and have not had other pest treatments carried out in the same area by another provider.
• A guarantee does not cover new infestations caused by structural changes, new construction, water leakage, neighbouring properties or unsanitary conditions, or areas that were not part of the agreed scope.
• If pests persist within the guarantee period, contact us and we will inspect and, where covered, carry out a re-treatment at no extra charge.
• No pest control company can promise that pests will never return, and results depend on the pest, the premises and the surrounding environment.

10.Limitation of Liability

• We carry out our work with reasonable skill and care. We are not liable for damage or loss that results from pre-existing conditions, defects in the property, or from the customer not following our instructions.
• We are not responsible for existing structural or wood damage caused by pests before our treatment, nor for items left in treated areas against our advice.
• To the extent allowed by law, our liability for any claim related to a service is limited to the amount paid for that service. We are not liable for indirect or consequential losses such as lost profit or business interruption.
• Nothing in these terms limits any liability that cannot be excluded by law.

11.Website Use

• The content of this website (texts, images, logos and design) belongs to DPCS and may not be copied or reused without our written permission.
• Information on this website is for general guidance and is not a substitute for an on-site inspection. Please contact us for advice specific to your premises.
• Our website may link to third-party sites, such as maps or social media. We are not responsible for their content or practices.

12.Privacy

Your personal information is handled as described in our Privacy Policy.

13.Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version is always available on this page with its updated date. Services booked before a change are governed by the terms in force at the time of booking.

14.Governing Law

These terms are governed by the laws of Pakistan. Any dispute that cannot be settled by discussion will be subject to the jurisdiction of the courts of Karachi.

15.Contact Us

If you have any questions about these Terms & Conditions, or about a booking, please contact us through our Contact Us page or at: